Pre-Approval & Special Authorization
CUPE would like to remind you that for large, out of pocket medical expenses, such as compression hose, orthotic inserts or orthopaedic shoes, you can have Claim Secure 'pre approve'the expense by submitting a predetermination or preauthorization form. Be sure to include theprice, brand & serial number of the product you wish to purchase. The form can be found un HR Connex> Benefits > ClaimSecure > Claim Forms.
A number of members have contacted the Benefits Committee with concerns that their claim for prescription drugs have been delayed or denied because ClaimSecure has instructed them to apply for Special Authorization
The list of prescription drugs that require Special Authorization can be found through:
ACAeronet -> My Forms -> Special Authorization -> Drug List
Via the ClaimSecure app. My Forms -> Special Authorization -> Drug ListLifetime Maximum for Health Benefits
Air Canada Claim Secure online has recently added access to your lifetime maximum amount. Each member of our health plan has a lifetime maximum amount of $50 000. When you make health benefit claims that exceed $2000 per year, the overage amount is deducted from your $50 000. We have access to a wide selection of health benefits some things, such as compression stockings or orthopaedic shoes can cost hundreds of dollars – so it is important to monitor your usage to ensure you continue to have coverage. To access your lifetime amount log into HR Connex -> Health & Dental Claims -> My Claims -> Claim Totals -> Lifetime Maximum