International Commuters & Deadheaders Please check ACAeronet for official information from the company regarding the new pre-departure COVID test requirements for those entering into Canada and how this will affect international commuters and crew.
Please take special note of the following:
- The conditions (work within 14 days & be in uniform) required to qualify for the exemption if you are an international commuter or deadheading;
- The suggestion to carry the quarantine exemption letter (found under ACAeronet > Covid News)
Reporting Health & Safety Complaints & the Right To Refuse Dangerous Work Right to Know, Right to Participate, Right to Refuse
COVID-19 has resulted in a high demand for information on the right to refuse dangerous work. Please take note that work refusals are intended to be a last resort.
It is highly advised, if possible, to file a health and safety complaint and follow up via email with a manager to attempt to resolve your concern PRIOR to arriving at work. This does not reduce or remove your right to refuse dangerous work. What it does is provide the employer extra time to try to fix the issue at the root of your concern, which is beneficial to everyone.
You can file a health and safety complaint by logging into ACAeronet > Safety > Submit a report/SIMS at Mainline or by logging into AQD at Rouge.
The company may be experiencing a high volume of reports, so we suggest following up with a manager regarding your formal complaint via phone or email
Let the Union know
Please take note:
YOU NEED TO BE AT WORK TO REFUSE and it needs to be in good faith. STEP 1 is between yourself and the company - As per the Canada Labour Code the Union will not be present at this stage. STEP 1 does not go on indefinitely. If the company is unable to resolve your concern and you still believe you’re in danger you may move on to step 2 at which point your union H&S reps will be involved alongside their management colleagues from the joint H&S committee (see bulletin mentioned below for details). NO ONE except for a safety official from Transport Canada or Employment Social Development Canada can tell you there is no danger (including making a decision about imminent or serious threat). Nor can anyone except such an official force you to go back to work. You cannot be threatened or disciplined. You do not lose pay (reassignment may apply) You have a right to be present for every part of the investigation including any conversations with other departments and any experts.
Details can be obtained by sending a blank email to firstname.lastname@example.org. We recommend that it be consulted in conjunction with the information in your manual at the end of chapter 2.
Throughout the COVID-19 experience we have received many emails asking what we are doing to address this virus at the Health and Safety Committee level. Our answer has been consistent: “We’re doing what the reports show we should be doing. Have you filed a health and safety complaint?” The answer is almost always NO.
This needs to change.
We will not forward emails addressed to the union to the company, or screenshot social media posts. In many cases we cannot even discuss these without identifying our members. This would be a massive breach of trust and confidentiality. What’s on FB stays on FB enjoy all the likes ..
This is why we need reports. They are submitted directly to the company, so we know we can refer to them and work off of them. They’re also trackable and generate crucial stats that carry a lot more weight when recommending a change to senior management than “things we heard on FB”.
Take a few minutes to give your committees the tools they need to represent you. If you have time to post on Facebook, or Yammer, or to write an email – you have the time to file a formal report.
Here’s how to send a health and safety complaint e-report:
ACAeronet > Safety > Submit a report/SIMS You will pass through two login screens Click on the e-report tab in the top left of the screen Select health and safety complaint from the menu on the right A pop-up will appear Remember to use your Air Canada email address Before clicking “submit” verify the “set department” button just to the left and ensure IFS DEPARTMENT is selected. We suggest typing the text of your complaint in a blank email so that it isn’t lost if there is a problem submitting. If you are an in-charge, you may file your health and safety complaint on your iPad. Your union H&S reps will be able to see your report in the safety system but send us an email to let us know you’ve submitted it with the report reference number.
If you’re having trouble with e-reporting reach out to us. We’ll be happy to assist and/or to put you in touch with the correct manager.The Three Fundamental Health & Safety Rights
The Canada Labour Code Part II provides three fundamental rights to all employees covered by federal health and safety legislation. The law also protects employees from discipline when exercising their safety rights and/or duties as long as they act in good faith. This applies to all employees regardless of any probationary period.
Remember these three rights. They'll keep you and your colleagues safe when put to practice.
1. The right to know
Never feel silly to ask a question. It is your legal right to know about anything that could affect your health & safety in the workplace. The Federal Labour Program explains it like this:
Through the provisions of the Code, employees have the right to be informed of known or foreseeable hazards in the work place and to be provided with the information, instruction, training and supervision necessary to protect their health and safety.
This right to know is strengthened by ensuring that the methods of communication are appropriate for all employees, including employees with special needs.
Through their health and safety committees or representatives, employees are given the right to have access to government or employer reports relating to the health and safety of employees, but do not have access to medical records of any person except with that person’s consent.
2. The right to participate
You participate by filing reports, health and safety complaints, and by being present for all elements of an investigation in a work refusal. You also participate by following the standard operating procedures provided by the company, which are intended to promote safety in the workplace. If you choose to refer a health and safety complaint to your local workplace health & safety committee, your Union representatives then participate on your behalf.
Remember that it is both your right and also your duty to participate by reporting all hazards, potential hazards and accidents/occupational illnesses to the company. It is much harder for the company to inform employees of hazards and for it to eliminate them, and for health and safety committees to do their work if they aren’t reported!
3. The right to refuse dangerous work.
Under the Canada Labour Code Part II, employees have the right to refuse dangerous work without risking or losing their wages and without fear of discipline as long as the refusal is made in good faith, and subject to certain conditions including measures to prevent placing other people at risk.
Have you fallen ill? Are you being refused service?
We want you to know that as this pandemic unfolds there should be no shame or fear of reaching out for support if you fall ill and are diagnosed with COVID-19. Nor should there be if a family member is.
Please know that in a recent shift, the Union has NOT been advised of specific member details regarding recent confirmed cases. While we sort this out, please don’t be shy to reach out and let us know your situation so that we may assist in any way we can.
While it is understandable that our members may be referred to their provincial health hotlines and requested to visit special clinics if they are exhibiting symptoms of illness associated with COVID-19, the Union is very concerned by reports from healthy non-symptomatic members that they are being denied regular routine services purely based on their profession as cabin crew.
We need your assistance IMMEDIATELY in order to address this issue with the relevant authorities and professional associations.
If you have been denied services specifically because you are cabin crew, and you are not high risk (in self-isolation due to contact with someone who has COVID-19 or showing symptoms of illness) please email us at email@example.com with the following:
- Any specifics about the incident that you feel comfortable providing. We will respect your privacy. - The date, name of the facility, city and province.
COVID-19 - Filing a Workplace Insurance Claim
We are facing extremely challenging times not only personally but in our industry. We are all in this together and in the spirit of providing up-to-date useful information we have developed this communication and will be closely monitoring the situation and we will do our best to provide updated information regularly. We strongly recommend that you regularly check updated information using links included within. See below for info bases other than YYZ.
UPDATE: If you are concerned that you may have been exposed to, or are experiencing symptoms of COVID-19, please contact or your local public health unit. Telehealth Ontario 1-866-797-0000
Ontario has announced new measures to prepare for the spread of the virus in our province.
In an effort to keep COVID-19 patients away from the emergency rooms, the province is setting up dedicated screening facilities. Do not call 911 unless it is an emergency.
The first assessment centres will be established at the following hospitals and health facilities:
* North York General Hospital (4001 Leslie St, North York, ON M2K 1E1)
* Scarborough Health Network (3050 Lawrence Ave E, Scarborough, ON M1P 2V5)
* Mackenzie Health (Ilan Ramon Blvd, Vaughan, ON L6A 4P9)
* Trillium Health Partners (100 Queensway W, Mississauga, ON L5B 1B8)
* Peel Memorial Centre for Integrated Health and Wellness (20 Lynch St, Brampton, ON L6W 2Z8)
If you are concerned that you may have been exposed to, or are experiencing symptoms of COVID-19, please contact Telehealth at (1-866-797-0000), or your local public health unit.
COVID-19 symptoms range from common to severe respiratory illnesses and include:
• Muscle aches and tiredness
• Difficulty breathing
We also would like to inform you that the following COVID-19 Community Assessment Centres are / will be available to facilitate testing for possible cases of the coronavirus.
• As of March 12. 2020: Toronto's Michael Garron Hospital opened a COVID-19 screening and assessment centre for people with signs and symptoms of COVID-19 (825 Coxwell Ave.) – please see link, as you need to call first – by appointment only which they assess when you call: https://www.tehn.ca/programs-services/covid-19-assessment-centre
• Starting on Monday, 16-Mar-2020 Toronto Public Health will be doing on site testing for COVID-19 at St. Michael's Hospital Li Ka Shing Knowledge Institute (38 Shuter St, Toronto)
• Women's College Hospital will also be a COVID-19 Community Assessment Centre site soon (76 Grenville St, Toronto).
WSIB ONTARIO – verbal direction from the WSIB (Mainline & Rouge Bases)
Follow the Public Health directives and self quarantine File a WSIB FORM 6 and upload it electronically or mail it to the WSIB https://www.wsib.ca/sites/default/files/2019-02/0006a_fs_09_15.pdf Contact the WSIB directly by phone and explain that you are a cabin crew member who has filed a FORM 6 but cannot file the FORM 8 yet as you are in quarantine
After the quarantine period has ended or testing positive for COVID-19 have your doctor file a FORM 8 https://www.wsib.ca/sites/default/files/2019-02/0008a_08_11_fs_rv_09_18.pdf Provide a copy of FORM 8 immediately to Air Canada Base Management, retain a copy for your records If you are having difficulty getting an appointment with a doctor or clinic to have FORM 8 completed call the WSIB immediately and seek directive Continue to keep the WSIB updated on your situation if you have filed a claim You have six months from the date of the accident or occupational disease, from the time you learn of the diagnosis to file a claim
Workplace Safety & Insurance Board 200 Front Street West Toronto, Ontario M5V 3J1 Telephone: 416-344-1000 Toll free: 1-800-387-0750 https://www.wsib.ca/en/contact-us
THIS IS WHAT WE KNOW TODAY, as the situation is rapidly changing:
FIRST - Follow Public Health Guidelines
If you are concerned that you may have been exposed to, or are experiencing symptoms of COVID-19, please contact or your local public health unit. Health link British Columbia 811 Health Link Alberta 811 Telehealth Ontario1-866-797-0000 Gouvernement du Québec1 877 644-4545
HEALTH LINK BC https://www.healthlinkbc.ca/health-feature/coronavirus-disease-covid-19
BC COVID-19 Symptom Self-Assessment Tool https://covid19.thrive.health/British Columbians can call 811 for free from anywhere in the province to speak with a registered nurse about their health, including the novel coronavirus and COVID-19. The hotline is for anyone who suspects they have the illness, are showing symptoms related to COVID-19.
Hotline 1-888-COVID19 or 1-888-268-4319, between 7:30 a.m. to 8 p.m. every day, for the latest information on travel recommendations, social distancing, and supports and resources available from the provincial and federal governments.
HEALTH LINK ALBERTA https://www.albertahealthservices.ca/assets/healthinfo/link/index.html If you have symptoms such as fever, cough and difficulty breathing and have travelled outside Canada or have been exposed to someone who has COVID-19, stay home and call Health Link 811. If you are not seriously ill, do not go to a physician’s office, a health care facility or a lab without consulting with Health Link 811 first. Call 911 if you are seriously ill and need immediate medical attention and inform them that you may have COVID-19.
YUL Mainline & Rouge Bases Gouvernement du Québec Santé Montréal https://santemontreal.qc.ca/en/public/coronavirus-covid-19/ If you think you have COVID-19 infection, call 1 877 644-4545 (toll free) first. A nurse will assess your situation and recommend what to do next. If a medical consultation in a specialized COVID-19 clinic is required, the nurse will book an appointment for you. If your state of health indicates that you require hospitalization, the Jewish General (adults) and Sainte-Justine’s (children) are the hospitals designated to treat confirmed cases.
SECOND - How to file a Workplace Insurance Claim due to COVID-19 exposure?
THIRD – Continue to follow Air Canada Sick Leave Policy and monitor Communications
Air Canada COVID-19 UPDATE Please pay attention to your health at all times and remain in communication with your Wellness Team. If you develop fever, cough, or have difficulty breathing, please seek guidance from your health provider and if directed to do so, self-isolate to be excluded from working flights until cleared.
We have a through and immediate process that we use to notify you if you have been on a flight with a confirmed COVID-19. We provide you with clear guidance and remove you from your flights with pay for up to 14 days beginning on the date you were exposed to a confirmed passenger. We remain fully committed to this process that helps limit the virus spread, protects privacy and ensures that you are made aware as soon as possible of any possible exposure.
Air Canada Mainline Sick Leave Policy E-Pub Home > About You > Performance and Expectations > Attendance
Air Canada Rouge Sick Leave Policy E-Pub Acaeronet > Rouge > Manuals-Forms > Cabin Safety and Inflight Service > ePub
COVID-19 & The Wage Indemnity Program (WIP)
For all COVID-19 only related claims Manion/SSQ will require the attached form be completed instead of the Attending Physician Statement. This is in an effort to decrease the demands of the health care system. We still require the Claimants and Employer statement of earnings to be completed as well. Note: the Employer’s statement is sent to Manion automatically after day 15 from your first flight missed. The attached form is only for COVID-19 cases and is to be filled out by the member and submitted to Manion for processing should you continue to be off work after 14 days from your first flight missed.
NOTE: There are 3 different types of elimination periods - Sickness, Hospital or Accident. For our WIP plan they all have a 14-day waiting (elimination) period. SSQ has asked us to use the hospital elimination period for any COVID-19 related claims. Members don’t actually have to be hospitalized, It just means that for COVID-19 cases members may use this form hat they are required to fill out rather than your physician.
We have been advised by SSQ to use this hospital elimination period/form of 14 days for all COVID-19 claims. Most cases shouldn’t extend beyond the 14-day elimination period, however if you continue to be disabled, then you must apply for WIP. Manion will also need a copy of the blood work, sputum test or any other acceptable medical evidence confirming the diagnosis as determined by your physician. Manion can request this on the member’s behalf or you can send it in for review if you have that information on hand.
WIP will not be covering cases for people who are NOT sick and are in self quarantine as prevention.
NOTE: For those that are in quarantine from the Company's directive, this falls under a work related claim.
Please note, to ensure your application is received during this fluid movement and possible shut down of business, it is best that you email your WIP application form to Manion at firstname.lastname@example.org.
For regular WIP claims the usual WIP application found on the www.accomponent.ca website is to be used.
COVID-19 And Your Short Term Disability Program
Considering the latest developments on COVID-19, SSQ Insurance has revised its position.
Short-Term Disability benefits All disability claims related to COVID-19 will be treated in accordance with the terms of your short-term disability plan.
Is an employee in quarantine covered by the Short-Term Disability benefits? In cases where the insured person presents incapacitating symptoms of COVID-19, SSQ Insurance will cover the disability, as per the rules of your contract.
Do we need to provide all the documentation normally requested? In order to limit the traffic in clinics and hospitals, SSQ Insurance will accept the simplified form as medical information.
NOTE: All Policy Booklet information can be accessed on the Air Canada Component of CUPE web site www.accomponent.caor on the Mobile App.
Manion, Wilkins & Associates Plan Administration 626-21 Four Seasons Place Etobicoke, Ontario M9B 0A6
The Union has been receiving a high volume of verydestination-specific inquiries about COVID-19 measures.We are not in a position to publish a bulletin that outlineswhat the processes, precautions and protections exist bydestination because these are all changing on a monthly,weekly and sometimes daily basis. The risk of providing ourmembers information that subsequently changes andbecomes out-of-date is high: fines and even imprisonmentare sometimes possible consequences for failure to complywith local regulations.Destination-specific COVID-19 information:For up-to-date information about your flight and layover,the best place to inform yourself is your globe briefingmessages. These will include any important information thathas recently been issued, and which the company may notyet have had a chance to send out in a regular bulletin.
Concerns about the hotels or transportation should be reported through Crew Care and, as applicable, through a health and safety concern form.