All pay claims regarding the incorrect awarding of open flights must be filed within fourteen (14) days of scheduled departure (B7.06). All other pay claims must be submitted within fourteen (14) days of your becoming aware of the error. If you file a claim, the sixty (60) day time limits (Article 13.02) start to run as of the date that you receive the Company’s response to your claim.

Note 1: If you do not receive a response from the Company within thirty (30) days of filing a pay claim, file a grievance. If you do not file a pay claim, the sixty (60) day time limits (Article 13.02) start to run out as of the date that you become aware of the alleged error.

Note 2: The time limits found in Article 13.02 do not include Saturdays, Sundays and statutory holidays.

Meal allowance grievances are handled through a separate dispute resolution process and the time limits for filing those claims is twelve (12) months from the date of underpayment.

If you believe there has been a violation of your rights under the Collective Agreement and you are unable to resolve it with a supervisor, you have sixty (60) days (excluding weekends and statutory holidays) to file a grievance.

Grievances that are not filed within the above timelines run the risk of being dismissed by the Arbitrators.

One of the biggest reasons grievances fail or get dismissed is lack of evidence. It’s absolutely essential to provide the Union with all of the facts, information and documents related to the incident in order for the Union to investigate your claim. If sufficient evidence is not provided, we may not be able to reasonably file a grievance on your behalf.

The Union does not always have access to all the information we need to defend your rights, so we rely on you to bring it to us. Examples of evidence that we need you to bring to the Local office may include :

• Your written statement outlining the event(s) that gave rise to your claim (who, what, where, why, when & how)
• Your original block, from PBS
• Your schedule from Globe
• Your original and revised pairing(s)
• Your detailed flight pay summary for the month(s) in question
• Your pay claim and denial
• Your bid sheet
• Which collective agreement provision has been violated
• Any other document(s) or information requested by the Local
• Any correspondence (fax, email, etc.) related to the issue or claim

Please keep a copy of all documents that you provide to your Local Union Office or the Company.

Explain your right and quote the applicable article from the Collective Agreement. Request that the crew scheduler abide by the Collective Agreement. Always write down the date, time and name of the Company representative. If unable to agree, cabin personnel are required to work now, grieve later. Please keep in mind that Crew Scheduling is not the final authority on the Collective Agreement, and your Union representatives will address all violations with management.

If you become aware of any disciplinary measures being levied against you by the Company (including but not limited to a letter of reprimand / suspension/ discharge) you must notify us so that we can file a grievance within ten (10) days of receiving the Company’s decision, excluding weekends and statutory holidays. Grievances are filed at your Local Union Office with the help of your Local Officers.

REMEMBER: You have the right to Union representation in all meetings with Management.